Frequently Asked Questions

---

 Guests should consider bringing sunglasses, a hat, sunscreen, snacks, and water.  

Dress accordingly to the season and the current day's weather. We highly recommend checking local weather in preparation for your tour. Protective footwear, that you do not mind getting wet, is recommended. Jackets are advised during our winter months as it could get pretty chilly out on the water.

If it rains, we DO NOT cancel, refund or postpone boat tours. You should be prepared for the possibility that you may get wet. Florida experiences quick weather changes and storms typically pass in a matter of minutes not hours. This means trips may be delayed for a few minutes to let the weather pass.

Cancellations made:

• More than 72 hours before the scheduled tour time can be rescheduled or refunded in full. 
• Between 72 and 24 hours before the scheduled tour time can receive a 50% refund or be rescheduled. 
• Less than 24 hours before the scheduled tour time will not receive a refund.